FAQS

Where did this money come from?

• We receive names from both private companies and federal and state agencies who are holding refunds for people whom they are having trouble locating or contacting. Your refund may be related to a past bank, investment, retirement or money market account, medical double payment or overpayment, insurance overpayment, a tax refund or hundreds of other sources. More information about the specifics of the refund can be provided by the holder of the refund

How long does the claim process take?

• The average refund process is completed in about 60 days. However, it is important to stay involved and let us know if you have any questions about your case to avoid unnecessary delays.

Are there any hidden fees?

• Not at all. All fees have already been stated in the information you received.

Is there any paperwork to fill out?

• The holder of the money requires one claim form, and in some cases the holder may also require a notarization of that official form, to prove you are the rightful recipient of your refund.  We are usually able to take care of everything else.  If there is a complication with your case, such as a divorce, name change, or estate issues, there may be additional documents that must be submitted with your claim.
  

WE WILL DO EVERYTHING WE POSSIBLY CAN to acquire the necessary documents without imposing on you.  If it is something that only you can provide, we will work with you to make it as simple as possible to complete.